Terms & Conditions
Effective Date: July 16, 2026
Welcome to Luxe Stay. These Terms & Conditions govern your use of our website and the booking services we provide for hotels, villas, apartments, and other accommodations. By accessing our website or making a reservation, you agree to these Terms & Conditions.
1. Acceptance of Terms
By using the Luxe Stay website, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Booking Services
Luxe Stay provides an online platform that allows guests to search for, compare, and book accommodations offered by participating hotels, villas, and property owners.
All bookings are subject to availability and confirmation by the accommodation provider.
3. Eligibility
To make a reservation, you must:
- Be at least 18 years of age.
- Have the legal capacity to enter into a binding agreement.
- Provide accurate, complete, and current information during the booking process.
4. Pricing and Payments
- All prices displayed on the website are in the selected currency and include applicable taxes unless otherwise stated.
- Additional local taxes, tourism fees, security deposits, or service charges may be payable directly to the property if indicated during booking.
- Full or partial payment may be required at the time of booking, depending on the property’s payment policy.
- We reserve the right to correct pricing errors and cancel bookings affected by obvious pricing mistakes.
5. Booking Confirmation
A reservation is considered confirmed only after:
- Payment has been successfully processed (where required), and
- You receive a booking confirmation email from Luxe Stay.
Please review your confirmation carefully and notify us immediately if any details are incorrect.
6. Cancellations and Refunds
Cancellation and refund eligibility depend on the cancellation policy applicable to the booked property.
Please refer to our Return & Refund Policy and the specific cancellation terms displayed during the booking process.
7. Guest Responsibilities
Guests agree to:
- Comply with all property rules and policies.
- Respect the accommodation, neighboring guests, and local laws.
- Avoid causing damage to the property.
- Pay for any damages or additional charges incurred during the stay.
Failure to comply may result in cancellation of the reservation without refund and additional charges where permitted.
8. Property Information
We strive to ensure that accommodation descriptions, photographs, amenities, and availability are accurate.
However, Luxe Stay does not guarantee that every description, image, or amenity is free from errors, as this information may be provided or updated by accommodation providers.
9. Check-In and Check-Out
Check-in and check-out times are determined by each property.
Guests are responsible for reviewing the property’s specific requirements before arrival.
10. Property Rules
Each accommodation may have its own rules regarding:
- Maximum occupancy
- Pets
- Smoking
- Events or parties
- Quiet hours
- Security deposits
Guests must comply with these rules throughout their stay.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Luxe Stay shall not be liable for:
- Property closures or overbookings beyond our reasonable control.
- Acts or omissions of accommodation providers.
- Travel delays, cancellations, weather conditions, or force majeure events.
- Loss, theft, or damage to guests’ personal belongings during their stay.
Our total liability for any claim relating to a booking shall not exceed the amount paid for that booking, except where prohibited by law.
12. Intellectual Property
All content on the Luxe Stay website, including:
- Logos
- Text
- Images
- Graphics
- Website design
- Trademarks
is owned by or licensed to Luxe Stay and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use our content without prior written permission.
13. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Submit false or fraudulent bookings.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the website.
- Use automated tools or bots to access or scrape the website without authorization.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Changes to These Terms
Luxe Stay may update these Terms & Conditions at any time. Changes become effective once published on the website.
Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the country or jurisdiction in which Luxe Stay operates.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: contact@luxestay.com
